We have in place a Complaints Handling Procedure (CHP) should you be dissatisfied with our service and decide to make a complaint.
Our two-stage procedure
Stage one
- Provides IoFMT® Professional Services Limited the opportunity to review and consider your complaint in full.
- We will endeavour to resolve your complaint to your satisfaction.
- If you are not happy with our response, you will have the opportunity to take your complaint to Stage two.
Stage two
- Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent party.
How to make a complaint
If you have spoken to us about your complaint, we ask that you also put the details in writing. This is to ensure we have a full understanding of the reason for your complaint.
Please send your written complaint to:
Chris Adams
IoFMT® Professional Services Limited
167 Great Portland Street
London W1W 5PF
Email: Office@IoFMT.com
What happens next
We will consider your complaint as quickly as possible, and will acknowledge receipt within 7 days. If we are not able to give you a full response, we will update you within 28 days.
A note on professional membership
IoFMT® Professional Services Limited are not a member of RICS. Our Complaints Handling Procedure has been prepared with reference to established industry complaints-handling frameworks.
Contact us
IoFMT® Professional Services Limited
167 Great Portland Street, London W1W 5PF
Email: Office@IoFMT.com
Phone: +44 (0) 203 576 4061